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Members following our Classic program, on average, lose 1-2lbs per week. Typical weight loss on the Rapid Results program is 11.6 pounds in the first four weeks and 1-2 pounds per week thereafter.

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  • I only received 1 shake in my box that was mailed to me. I ordered 2 weeks of food. I wasn't charged for the shakes but they are on the menu plan for each day.


  • I am starting the MaxUp program tomorrow and picked up my food today.  My food included the recharge bars but i did not get the Jenny Craig shakes or Jenny Craig bars.  Did my center forget those?   She did not mention those to me, so if they were extra, I feel they would have been mentioned.  They are on my list and in my app.

  • Has anyone tried making the Cafe Latte Protein Shake mix into a hot drink with hot water. Too cold outside for cold coffee. 🤪

  • Just started today. I have a question about the recharge bar. Can I eat it in the evening before I go to bed? I don’t get up early enough in the morning and then wait 2 hours for breakfast.

    1. Jenny forever

      Jenny forever

      Hi I was told and this is just what I was told that you need to have it upon waking within 12 hours of your last meal so for instance if you ate at 7:00 p.m. the night before you would have it around 7 am . in the morning myself I I eat late around 9:00 p.m. so my recharge bar would have to be by 9:00 a.m. the next morning and then we wait 2 hours for our meal which is a 14-hour fast. That's what I was told

  • How to take wellness survey

  • Returning member , in my first week of max.  I’m a picky eater trying to work with some substitutions. My substitutions got substituted!  Lol. Now have three lasagnas in the first two weeks. 

    For the chicken ranch melt, does the ranch spread come separately?.  I don’t like ranch flavour.  

    Are the croissant breakfast sandwich still available.?  I didn’t receive mine which were a substitution for breakfast burrito and quesadilla. .   Also didn’t get my lemon cake :(

    But customer service was great and credited my account promptly 

      I love the Turkey burgers. Hope they come back soon. 

    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi @CarolValentine we're sorry you didn't receive the subs you made.  We've recently restocked many items, so your next order should be set.  :) 


      Glad to hear Customer Service was able to assist you!  Have a great evening!


  • How does the Maintenance Program work and is it still lifetime?  Signed up for it in December, when  I began and signed a copy of the Agreement digitally, but never received a copy of the Agreement.  I just checked my email and nothing there but expired links to the document I signed.


    I would like a copy of the Agreement and also know how the plan works, and if you have to hit your goal weight for it to be effective or if there are any caveats to meet for the plan to be honored.


    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi @Taylor3300we're happy to send you the terms of your agreement!  Send me your full name and phone number via private message and I'll send that info your way!  :) 

  • Hello All

    just signed up today for the max plan. There is an option to add on the probiotic shakes. Are those a substitute for other items or do I drink them in addition to food?  

  • I emailed you this question but just in case others have the same question...Is the Hey Max Scale supposed to register 2.6 lbs when you first turn it on and then register 0.0 in about 10 seconds, or so? That's what my scale does. Thank you.

  • Hi.  My wife and I are planning to sign up for the program.  She doesn't eat red meat.  Can she request substitutions for those meals or do we have to swap meals between us?  Thank you

    1. stargazer26


      talk to your consultant or if ordering food online, call and talk to a real person. I don't eat fish and I swap out those meals. 


    Anyone have a good substitue for the jenny craig bar (snack)?   i didn't get them in my order this week.

    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi @Kathleen Ryan your Coach can let you know what the nutritional equivalent is, as many of our bars do not have a substitution as they are built uniquely for your menu! :)  

  • Hi all, new on Max-up and similar app issues as posted here, EXCEPT can someone tell me how to get the app to sync with my Galaxy Watch and/or Samsung Health app? My coach says there's works fine, but haven't shown me. I have an Android and the max scale, which is connected.  But only Google and FitBit are pre-installed and app says when My Health app asks to download, it will sync.  I've force downloaded my data 4xs but nothing popolates. HOW do I get this app to sync for my Activity and workouts please. Thanks all!

    1. Show previous comments  1 more
    2. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      @Taylor3300were you able to get your watch/Samsung Health to sync?

    3. Taylor3300


      No.  I received an email reply from the JC App Support stating it is not set up to sync with the Samsung Galaxy Watch, however, it can sync with my health app.  Which, is the Samsung Health App.


      I just saw the email today, and replied and asked how to do so.  Hopefully they will reply quickly and tell me how to set up my Samsung Health app since my watch will not sync.


      Are you aware of how to set up a health app different from FitBit and Google?


    4. Debra925


      I have an Apple Watch and it syncs to my Health App. I then sync my Health app to the JC app and it tracks exercise that way. 

  • I’m so confused - just started the new Max up - NEW and I see there is plant-power instead of veggies (got that) but what about 1 healthy carb???  Is there a list somewhere of healthy carbs?

    1. KAMc


      Hi. I believe the new items are listed on the app under grocery list.

    2. Slawinski


      This is Grocery Guide from JC website I attached.

      JC Grocery Guide.JPG

  • Hi. I am on week 4 day 23 but my menu on the app is not the same as my printed menu. I logged out and back in but that didn't sync up my app. I've been doing this since May and haven't had this problem, can anyone help?

    1. jillyebean


      There is a button with the plans in the top that may need to be reset to your plan and day. It’s a bit confusing and I had to reset mine a few times before I figured it out. 


    2. KAMc


      Thank you. I did try that a couple of times but it didn't work. 

    3. stargazer26


      Thanks. I did not select NEW. I am good now. Thanks for the post. 


      That orange chicken was awesome!

  • Started Max up this morning and after checking off my meals, water, activity and expressing how I feel, the option to start my fast is not there. Any one else having trouble? I'm using an IPhone 12. Thanks

    1. Show previous comments  1 more
    2. daisy1.50


      Good to know! Sorry to hear you're having the same issue. My husband has an Android and his is working fine. Jenny's good at fixing the bugs quickly. 


      Have a good day! Good luck in your journey 🙂

    3. jillyebean


      I have the same issue - no more fasting clock. Thought it was just me. I have an iPhone XS as well. Even though it’s gimmicky I really like that feature. I do hope it’s fixed soon. I would complain or send a message to someone but there doesn’t seem to be a phone number  to text for troubleshooting. 

    4. Jennifer-Jenny Craig

      Jennifer-Jenny Craig

      Hello, Unfortunately, the fasting feature is not properly working at the moment. Our developers are working on a fix and we hope to have this resolved soon.



  • I really like Jenny Craig, but the food is expensive when you multiply 150 * 4 this equals $600 a month in food.  When you are on a tight budget this kills it.  I would really like to see more savings on food.  Thanks 

    1. OA.Yasmin


      It should be free shipping just like amazon....

    2. Debra925


      Nutrisystem is cheaper but the food is not even close to being as tasty and satisfying. 

  • Guys.. I’m having the WORST time keeping myself motivated.. any words for encouragement…?

    1. stargazer26


      It helps me if I focus on the Jenny foods. What I am allowed to eat. I don't think about what I cannot eat. I check things off in the app as well as on the printed menu. I can't make notes in the app.  As for exercise, I buy a wall calendar and some stickers (stars or happy faces). Every time I complete a workout, I write on the calendar the type of workout and amount of time. I strive for 30 minutes minimum a day. I try to fill my calendar with stars or happy faces. It these little things that keep me motivated to work out. 

  • Would like to print out new menus cannot seem to locate them!

    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi Jackie!


      You can track all of your food in our mobile app!  It's available for a free download in the Apple iOS App Store and the Google Play Store.






    2. Carin H
  • Hello all. Can anyone tell me if I’m suppose to have a shake with the blueberry muffin in the morning? Tomorrow is my first day and nobody has texted me back, so I want to make sure I’m doing this correctly. Thank you for any help

    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi @NDsnow22 download our mobile app and it will guide you through your menu daily!  Search, Jenny Craig in the Apple iOS App Store or the Google Play Store!

  • Where are the turkey burgers.  It's  been months since they have been in stock.  Don't tell me they are on a ship off the California coast


    1. DrGinaBug


      We have had them here where I live (Nebraska). I wonder if there is a shipment problem. 

    2. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi @Ally13 our Turkey Burgers are currently out of stock.  We're working to get them back on our menu soon!  Thank you for your patience, we know they're a fav that is missed! :)  

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