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Members following our Classic program, on average, lose 1-2lbs per week. Typical weight loss on the Rapid Results program is 11.6 pounds in the first four weeks and 1-2 pounds per week thereafter.

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  • I lost 20 pounds over a 8 weeks now my weight loss has stalled I haven't lost anything in a month. This happens every time I try to loss weight. I loss 20 pounds and then nothing I get discouraged and give up. What should I do?


    1. ampinvt

      ampinvt

      This is always so frustrating.  But our bodies go through  stages so just keep it up.  Add exersize or more water.

       

    2. ChristiS

      ChristiS

      Stick with the plan!  It's healthy for you and it will work if you stick with it.  Think about the NSVs (non-scale victories).  How do you feel?  How do your clothese fit?

       

      Keep going!  You can do it!

  • I ordered my food on Saturday and have not yet received it. I look forward to starting to feel better!


    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi @bjc7274 we can check the status for you.  Give us a call or chat with us at 1-800-536-6922 or www.jennycraig.com

    2. bjc7274

      bjc7274

      I just got it! So excited to get started!

       

  • My week 2 food is late. Have not received a confirmation or anything. Only thing Customer service tells me is: Your order is in process for shipment so we do not yet have tracking information. I was told this on Tuesday, May 19th, and again on May 23rd. What is a person suppose to do now?


    1. ChristiS

      ChristiS

      I've been noticing a lot of people are experiencing shipping problems due to COVID.  I wish I had a better answer for you.  I'm sure it's very frustrating.

    2. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      We're sorry to hear this.  If you private message me your number I can check on the status of your order. 

       

  • Anybody else have a lot to lose? Hearing about the folks that have to lose 10 or 15 pounds is not super helpful when you need to lose 100. Is there a blog for "long haulers"?


    1. Show previous comments  1 more
    2. Mad Hatter

      Mad Hatter

      Thanks!

    3. angel2020

      angel2020

      I have at least 40 to lose. 

    4. Tricia_Marie

      Tricia_Marie

      I started the program at 278.4 with a goal of 130. I am 5ft. 1 in.

       

      After a little over a year following the full planned menus, I did it. This summer will make 2 years of maintaining. Great program! Easy to follow, and lots of great support.

  • Does anyone know where the fruit and vegetables add ons that aren’t free -  is there a page for that?  Also portion size for for food not included in Jenny Craig foods.
     


    1. ChristiS

      ChristiS

      Try checking the getting started guide.  Also, if you call customer care, they can probably help you, too.

  • 5/23/2020

    Please, Wish me Luck on this journey. Starting today with classic program.I ordered auto delivery weekly plans and did not weigh myself until today.  I was shocked when I got on the scale today to see where I am starting at. I thought I weighed a certain amount and then when I stepped on the scale...I was 24 lbs over what I thought. I have to do this for my happiness and my livelihood, my beautiful husband and my beautiful pet dog.

     

    Here we go! On the journey to from 284 to 190. I have not said that out loud yet...Now I have, meaning I see the reality! Please keep me in your thoughts!

     

    I am on the far right in my pic attached. Wedding day March 24, 2017. I Weighed 245 then...thought to myself...ehhh, I can handle this and get it off...well here we are May of 2020 and I am at 284! I a determined!!

     

    Sincerely 

    Thomas in Jacksonville, FL 

    19780605_10158957763015301_9202717311026184688_o.jpg


    1. Show previous comments  1 more
    2. Lizonia

      Lizonia

      Have a great journey!  It is worth it for you, your health and your family!  I like that the pupster takes center stage!  hahaha Track, track and then track everything you eat.  Write your thoughts and get to know why and what are food triggers.  Keep posting too.  It's great getting support from fellow journey travelers.  Congratulations on making that first and hardest step onto your frenemy, the scale!

    3. ChristiS

      ChristiS

      You can do it!  Jenny Craig is a great program that teaches us healthy eating for life.  Congratulations on taking this step for yourself and your family.

       

      By the way, there is a great group of people that meet up to share ideas, support, instpiration and friendship.  Check us out and see if you want to join us.  You can find us here:

       

    4. Sunsetn

      Sunsetn

      Thomas!!  Yes!!  I'm so pleased you are on this journey, too!!  It's worth it for the three of you, but especially you!!

      Bravo and I hope to see you here again!!

      Sunset

  • Hello, I received Week 1 with no menu planner.  Can anyone help with this.  I believe it would be the 1200 calorie.  Thank you so much.


    1. Noelle68

      Noelle68

      You can see the meal plans on the JC App.  Just pick your plan and your week

  • My order was 2 days late.. is there a way in the Jenny app to correct it so it shows the correct dates with right food for that date?


  • Hi! I am starting week two tomorrow! My order was delivered with the week three menu...does anyone know how I can get the 1200 menu 2? I tried to call...no luck! Thank a bunch!


    1. Noelle68

      Noelle68

      You can see the meal plans on the JC App.  Just pick your plan and your week and Wahlah!

  • If I have certain 'can't eat' foods (okay I'm talking about peanut butter) is there any way to have my Complete Meal plan shipments exclude, for example, the peanut butter snack bars and switch for something else?  I just got my first shipment and now have a box of the peanut butter bars. Thank you!


    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      If you're on auto delivery there are no available substitutions that can be made.  I'd suggest speaking with your consultant about our plans that allow for more customization

  • Hello, 

    Where can I find the menu for the complete plan week 1? My box arrived without one unfortunately and I want to start tomorrow. thanks!


    1. sngcntrygirl

      sngcntrygirl

      I'm starting tomorrow too. I attached the balanced menu, if you happen to be using that one. :)

      2020-05-14_to_2020-05-20.pdf

    2. Noelle68

      Noelle68

      You can see the meal plans on the JC App.  Just pick your plan and your week

  • Could someone advise me on the Simple Meal Plan? My order just now arrived a week late. It has not been on time since this pandemic.

    I receive Breakfast and Lunch.

    What am I allowed besides that? Thank you.


    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      All of our bundles provide you with the convenience of balanced portioned meals.  For the Simple Bundle, we’d suggest eating healthy balanced snacks like plenty of veggies and fruit.  If you’re looking to take the guess work out of it, we’d suggest joining our Complete Plan that includes breakfast, lunch, dinner and two snacks.  Check out the Recipes section of our Healthy Habits Blog for some great ideas.

  • Long time returning Jenny Craig Client


    1. ChristiS

      ChristiS

      Hi @amberjoy!  Welcome back to Jenny!

       

      There's a group of us that connect in a daily discussion thread here:  

      It's a great group of people who support each other.  You might want to check our group out.  

  • Where can I find menu 2 for the complete menu plan, the food arrived without the menu plan for the week. 


    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      PM me your email and I'll get it over to you.  Thank you!

    2. Noelle68

      Noelle68

      You can see the meal plans on the JC App.  Just pick your plan and your week

  • My goal is to make it through the day without running to food. I’m a little disappointed in myself because I go back and forth with my weight loss motivation. People tell me that I can do this on my own, if I really wanted too... I wish more people understood my problem with emotional eating...


    1. ChristiS

      ChristiS

      Emotional eating is something a lot of people struggle with, whether they admit it or not.  

       

      What do you think would help you stay motivated?

    2. Bsrb

      Bsrb

      I like drinking water. Just out of the tap. It fills me up. I also was going up and down 2 lbs until I really looked at what I was eating. Turns out I can't eat even 1/2 an avocado with my salad.. It's hard not being able to talk face to face with an advisor.

  • Does anyone know who at Jenny Craig Corporate I can direct my comments and concerns?. I sure could use a point-of-contact.  


    1. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi there, you can email us at jennycare@jennycraig.com

  • How do we know which menu to pick? Balanced or classic...I can’t find which one I’m on listed anywhere?


    1. ChristiS

      ChristiS

      @Aliza - Jenny Craig, can you help out @LoEliza?

       

      Maybe you can reach out to customer support.  I think there might be a chat feature.  

    2. Annamarie H - Jenny Craig

      Annamarie H - Jenny Craig

      Hi there, PM me your full name and I can check the menu you're on. 

  • Hi, I don't do apps and was told by my consultant  I could find the weekly menus on the website, but I can't find them. The  website acts like I am not a member, when I am on week 4r. Can anyone help? They really need a "search" function. Thanks


    1. Neecee

      Neecee

      Try "Chat Live."  They can send you the menu.

       

    2. D1234

      D1234

      In a nutshell - Get another consultant who will work with you.

       

      I had the same problem.  My previous consultant dismissively told me to go print my own.  But, the way I see things, I paid for the Jenny Craig documentation (menus & guide) and expect to receive them with the food. Why should I use my own resources - buy a printer, toner, &  paper?  It took days until I finally reached someone in Customer Service who mailed the menus and guide.  

       

      Oh, do not accept the excuse, "we're on lockdown at home and cannot mail menus to you" when they have the ability to deliver food.  I tried asking why Jenny Craig has not provided the consultants the necessary tools to do their job: paid envelopes, menus, Getting Started Guide?  Got no response!  

       

      I was discouraged to realized my consultant did not bother to call Customer Service on my behalf or to point me in the right direction.

       

      Sorry for being so negative - I've been pulling my hair for weeks over the same problem you're having.  Hope things work out better for you.  

  • Rapid Results Week 1 -  I’m down 5.2 pounds!  Super happy!   It was so easy & stress free.   I love not having to think about what I’m going to eat.   The food is delicious!  Let’s all stay on plan and have an amazing week!  


    1. Show previous comments  1 more
    2. Neecee

      Neecee

      Congratulations and kudos to you.  Keep up the great work.

    3. ChristiS

      ChristiS

      Great job!  Woot-woot!  

    4. BrendaN1402

      BrendaN1402

      That is great!  Good for you!

  • Is there a printable menu plan? I got my food today and want to start tomorrow, but I didn't receive a menu. The phone app isn't working for me.


    1. LUCY

      LUCY

      same! Did you find one?

    2. Cheryl_W

      Cheryl_W

      I didn't receive a printable menu this week either.  The phone app is up, but it's glitchy and you can only print out one day at a time. (At least that's how it's working for me.)  I contacted customer service and waiting to hear back.

    3. D1234

      D1234

      In a nutshell - Get another consultant who will work with you.

       

      I had the same problem.  My previous consultant dismissively told me to go print my own.  But, the way I see things, I paid for the Jenny Craig documentation (menus & guide) and expect to receive them with the food. Why should I use my own resources - buy a printer, toner, &  paper?  It took days until I finally reached someone in Customer Service who mailed the menus and guide.  

       

      Oh, do not accept the excuse, "we're on lockdown at home and cannot mail menus to you" when they have the ability to deliver food.  I tried asking why Jenny Craig has not provided the consultants the necessary tools to do their job: paid envelopes, menus, Getting Started Guide?  Got no response!  

       

      I was discouraged to realized my consultant did not bother to call Customer Service on my behalf or to point me in the right direction.

       

      Sorry for being so negative - I've been pulling my hair for weeks over the same problem you're having.  Hope things work out better for you.  

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