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Tracker Not Totalling

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#1 AnneT

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Posted 30 March 2014 - 05:20 AM

The bar charts in "My Tracker" area are not showing the correct total calories that I have entered in the "Track Today" pop up menu.

Is there some unobvious trick to this? It appears to be a bug.
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Started Jenny Craig: January 2, 2013
SW: 189.5
GW: 135
week 1-1/9/2013: -0.5
week 2-19 - 1/16/2013 - 5/15/2013: -29.1

Restart: April 1, 2014: 170

#2 bigfrost

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Posted 30 March 2014 - 05:49 AM

I have seen that once in awhile and i would just reenter the meal entry and it seemed to work out correctly
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Forward ever...Backward never

 

Start Weight = 223

 

Summer Challenge Goal = get into 170's and lose 10 pounds

Week 1= 184

Week 2= 181.6

Week 3= 181.

Week 4= 180.4

Week 5= 181

Week 6= missed WI

Week 7= 174.6

Week 8= 176.4

 

Halloween Challenge goal - get below 170

week1=175.2

week2=176.2

week3 = 178.2

week4= 176.2

week5 = 177

week6 =178

week7

week8

 

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#3 AnneT

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Posted 30 March 2014 - 08:15 AM

Its still not working - I deleted, added, deleted, added, now the screen is just white.
This appears to be problem when ever I add a food. Is there a tech help email or is forum it?
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Posted Image

Started Jenny Craig: January 2, 2013
SW: 189.5
GW: 135
week 1-1/9/2013: -0.5
week 2-19 - 1/16/2013 - 5/15/2013: -29.1

Restart: April 1, 2014: 170

#4 jwaters49

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Posted 30 March 2014 - 09:03 AM

I'd suggest sending an e-mail to the contact us site.
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#5 AnneT

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Posted 02 April 2014 - 04:30 PM

The web site appeared to be working this morning. But now its not totaling correctly again. Is there a credit for the days that the web site is malfunctioning?
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Posted Image

Started Jenny Craig: January 2, 2013
SW: 189.5
GW: 135
week 1-1/9/2013: -0.5
week 2-19 - 1/16/2013 - 5/15/2013: -29.1

Restart: April 1, 2014: 170

#6 JeanannC

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Posted 14 September 2014 - 03:18 PM

The JC tools do not compete with other tools for WW, Myfitness Pal, Fitbit, etc.  I hope they are working on improvements.  Very frustrating and time consuming.  Calories do not total correctly even through the tracker shows them tracked.


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#7 JTriptow

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Posted 14 September 2014 - 05:07 PM

The JC tools do not compete with other tools for WW, Myfitness Pal, Fitbit, etc.  I hope they are working on improvements.  Very frustrating and time consuming.  Calories do not total correctly even through the tracker shows them tracked.


It's a shame, but I gave up on the JC tools altogether. My fitness pal works so much better!
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Jennifer
--------------------
SW: 242.6 (7/26/14)
LOSS: 24.2
CW: 218.4
GW: 150
--------------------
MILESTONE GOALS:
- LOSE 25 lbs.
- ONEDERLAND (-42.7 lbs.)
- HALFWAY (-46.3 lbs.)
- LOSE 50 lbs.
- LOSE 75 lbs.
- GOAL WEIGHT 150 lbs.
- ULTIMATE GOAL to fit into size 8 & be fit and toned!

"Arise! Awake! and stop not until the goal is reached." -Swami Vivekananda

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