8 replies to this topic

[ocmimi]

I receive this error when I try to update my profile information. Are there still issues with the website or is it something that needs to be corrected with my account. Thank you.

Fatal error: Incompatible file format: The encoded file has format major ID 3, whereas the Loader expects 4 in /home/jennycra/public_html/admin/applications/forums/extensions/
usercpForms.php on line 0

[vfish]

ocmimi, on 04 January 2012 - 05:23 PM, said:

I receive this error when I try to update my profile information. Are there still issues with the website or is it something that needs to be corrected with my account. Thank you.

Fatal error: Incompatible file format: The encoded file has format major ID 3, whereas the Loader expects 4 in /home/jennycra/public_html/admin/applications/forums/extensions/
usercpForms.php on line 0

I get the same thing! I was excited to update because I'm down another 2.4 lbs! Oh well, guess I can do it tomorrow. You are so close to your goal! How lolng have you been doing JC?

[JCI Webmaster]

We do apologize for the inconvenience. We are investigating this issue and hope to have resolution quickly. Can you please provide a little futher detail and tell us what specifically you are trying to update? This will help us during our investigation.

Thanks!

JCWM

[ocmimi]

Since September 2010. It has been a long steady journey for me but I'm still working it and will succeed. I'm glad to see that I'm not the only one with the error message but I hope they fix it soon so that you can update your ticker. Your doing really well. Good luck with your journey.

[ocmimi]

JCI Webmaster, on 04 January 2012 - 05:28 PM, said:

We do apologize for the inconvenience. We are investigating this issue and hope to have resolution quickly. Can you please provide a little futher detail and tell us what specifically you are trying to update? This will help us during our investigation.

Thanks!

JCWM

Thanks for your quick response. I am trying to update my signature.

[JCI Webmaster]

ocmimi, on 04 January 2012 - 05:32 PM, said:

Thanks for your quick response. I am trying to update my signature.

Ok. Thank you for that additional feedback. We are investigating this and hope to have resolution shortly.

[JCI Webmaster]

Can you please try it now and see if it works?

[ocmimi]

JCI Webmaster, on 04 January 2012 - 05:37 PM, said:

Can you please try it now and see if it works?

Thank you. I believed it worked. Just need to see how my signature shows up in this post.

[ocmimi]

ocmimi, on 04 January 2012 - 05:42 PM, said:

Thank you. I believed it worked. Just need to see how my signature shows up in this post.

Yes, everything is working fine now. Thank you for your prompt fix.