5 replies to this topic

[Blessed4Life2]

Good Morning Webmaster!

Off and on since the site was revamped, I have had to log back in EVERYTIME i leave the site....whether its for just a few minutes or hours, even though I have the "remember me" box checked.

What do I need to do to remedy this, as its very aggravating.

[JCI Webmaster]

Good morning. We are sorry to hear you having issues with the website. We are trying to replicate this issue. Would it be ok for me to reset your password? I would be happy to email you with the reset password so you can continue using the forums while we investigate this issue. We are unable to replicate this issue so we would like to see if perhaps its account specific. Thank you for your patience.

Kind regards,

JCWM

[JCI Webmaster]

It might also be worthwhile to check your browser settings. Your browser may have been set to clear its cookies or history upon exit.

Check if IE is configured to delete cookies on exit.

Here’s how:

a. Open IE.
b. Go to Tools > Internet Options.
c. In General tab, clear the checkbox “Delete browsing history on exit”.
d. Click Ok to save the setting.

Make sure that item is NOT checked.

Another option would be to just get your browser reset to default settings and see if that resolves your issue.

a. Open IE.
b. Go to Tools > Internet Options.
c. Go to Tools > Advanced tab.
d. Click Reset

Instructions are provided here http://windows.micro...plorer-settings

[I Called Jenny]

I'm having the same problem (as have others who have mentioned this on other posts but not necessarily in this forum).

As for the browser and cookies, it can't be that because I don't have this problem on any other site that I frequently use.

And, as Blessed4Life2 has stated, it's only happened since you revamped the site.

And for me, it's not even that I "log out" of the page. All I have to do is switch to another page such as checking Facebook or my mail for me to be "bumped off."

I suspect it's an internal JC problem rather than ones caused by our individual computer settings.

[dijarm]

ditto, it's seriously annoying!

[CMECRZN]

I am having the same issue and I am on 3 different devices... my PC with FireFox (Not IE), my iPhone and my Kindle Fire (Android). I am experiencing the same issue on all three devices.

Oh, and I KNOW I don't have my browsers set to delete on exit. Nope. That is not the issue.