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content still not showing up


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#1 Susanjt

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Posted 12 December 2011 - 04:47 AM

Is there someone working on this topic. I still have a lot of topics/threads where I can't see the content. It just shows a reply box. Sometimes there is a button that says show new content but when I click it I still get just a reply box. I hope someone is working the issue. It's very frustrating.
Susan

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Height: 5'4"
SW - 220.4
Goal - 160
Returning Weight - 213
CW - 202

#2 JCI Webmaster

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Posted 12 December 2011 - 08:53 AM

Good morning. We are looking into this issue. We do apologize for the inconvenience and thank you for your patience.

#3 JCI Webmaster

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Posted 12 December 2011 - 06:44 PM

Hello. It looks like we have this issued resolved now. We do apologize for the inconvenience and sincerely thank you for your patience and understanding.

Warm Regards,

JCWM

#4 Blessed4Life2

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Posted 12 December 2011 - 07:19 PM

Hi WM, and thank you for working hard to fix things, but I am still finding there are threads that arent showing up with the post....just an empty white box. The ones that are doing this was active right before the problems started, so does that mean all those post are lost then, and we just have to live w/that?

The reason I ask is b/c I dont want to keep bothering you guys with this same old issue, and if some of the post are lost then I will just move on....

TIA!
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¸.•´¸.•*´¨) ¸.•*¨)
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MeLissa~

"reached my goal (-64 lbs) and now ROCKIN' maintenance....WooHoooooo"

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#5 JCI Webmaster

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Posted 13 December 2011 - 02:41 PM

We experienced a rather significant data issue which caused the missing posts. However we were able to restore things from backups. If you are finding that some posts are still missing it would be very helpful if you could help identify the posts you are seeing that are showing up blank which should not be blank and we can definetely investigate those to see if we can retrieve them. We do apologize for the inconvenience and thank you in advance for your patience while we work through this issue.

Thank you,

JCWM





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