8 replies to this topic

[dealerkat]

Hi Webmaster,

Thanks so much for the answer to my last post, I will try to be patient with the new website...truly it would have helped to know in advance, then I probably wouldn't have questioned it in the first place!

That being said, you answered both my post and someone else's post by saying that the progress tracker situation has been fixed...I just wanted to let you know that I am still seeing the same message about needing to install flash player to use it as of 9:25 pm pacific time...

I already had flash player installed, but I actually went to Adobe and installed it again today, so I know I have the latest version and it is showing up working fine on the Adobe website...

I have no problems with waiting a few days for this, but I am concerned because you posted that it is resolved, and it isn't for me...

Also, and forgive me if you know this already, but I have still been unable to access the website home page. I have been able to get to other parts of the site by clicking on links from the forums here (which I was able to access from a bookmark) and clicking on links underneath the homepage from a Google search, but no go on the actual homepage. Not by clicking on a link from Google, not by my bookmark, not by typing jennycraig.com as the url.

I just want to make sure you know this, because I would think that would be a top priority for you guys, as people searching for Jenny may not find their way to the website, the top paid link, and the top free link when you search "Jenny Craig" result in a blue page that says sorry for the inconvenience...

I know you guys are working hard to fix this stuff, I just wanted to let you know about these two issues...And I, for one, would greatly appreciate any response from you on progress. It will probably lessen the questions if we are kept a bit in the loop about what is being worked on, and then we can help if anything is missed at the end!

Thanks for your help! It is appreciated!

Kat

[gypsy714]

Same here. No tracker. Same error message as yesterday.

[CMECRZN]

Did you guys try to delete you cookies and your temporary files? Then click on the CTRL key while you hit the refresh icon. That usually does the trick.

[Blessed4Life2]

CMECRZN, on 10 November 2011 - 06:55 AM, said:

Did you guys try to delete you cookies and your temporary files? Then click on the CTRL key while you hit the refresh icon. That usually does the trick.

Hey Deb, do you think what you had me do will work for this?

[CMECRZN]

Blessed4Life2, on 10 November 2011 - 07:07 AM, said:

Hey Deb, do you think what you had me do will work for this?

I doubt it since they cannot even get to the new pages. What you dealt with was the compatibility setting. What they are seeing are the cached pages from before and they need to delete them in order to see the new ones.

[JCI Webmaster]

Thank you for your feedback and we do apologize for any inconvenience with the website you are still experiencing. The progress tracker has been restored and if you are still seeing the Flash message than you likely have an old file cached in your browser. The recommendations above (thank you everyone) should do the trick. Holding the Control Key + the Reload button together or you can simply try hitting F5. That should clear your browser cache and reload the page and you get you functioning again. If you still have issues, please let me know what browser and version you are using and I can provide specific instructions to clear your browser cache from the settings. Please try F5 (assuming you are on a PC) though as it usually does the trick. Hope this helps resolve your issue.

Also note that the Journal and Activity tool will be back online very shortly. We are making some refinements to it but rest assured there will be no data loss and they will be back very shortly.

We thank you for your patience and support.

JCWM

[dealerkat]

Yes, thanks much to Debbie, I was able to restore my progress tracker, and I can also now view the homepage as well!

Good luck, webmaster, with all the fixes, and I hope you guys will think to post something here when you believe all is up and running properly, so that if some of us are still having problems, we can get help!

Thanks!

Kat

[mlcarpenter05061]

HI,

Got the progress tracker working, now just waiting for the journal and activity tracker. I am used to using these tools everyday so really want to see them up and running soon!!

[JCI Webmaster]

We hope to have the Activity Tracker and Journal back online this week. Thank you in advance for your patience while we make the final refinements to those tools. We do apologize for any inconvenience this has caused you.

Sincerely,

JCWM