2 replies to this topic

[Nicole S.]

It is 10:15 p.m. and I just tried to call JennyCare 24/7 for the third time. I get a voice mail telling me to leave my info and they'll get back to me the next business day? HUH??? Isn't this one of the reasons I joined JC, for the 24 hour care??? This is actually the second time this has happened to me. What is going on?

[kwow]

I had Major issues with my Center not calling for weekly consults when I went South for the winter. They had assured me they would. Seems no food orders from me while away meant no $ for the consultant and the calls stopped! Jenny Care was NO HELP and didn't respond to my inquiry. When I returned home I went in person, saw the manager and requested a 3 month extension on my ccontract since they failed to provide help promised. I got it! I think there are lots of issues with the organization -- maybe due to franchise issues.

[MargieJ]

It is 10:15 p.m. and I just tried to call JennyCare 24/7 for the third time. I get a voice mail telling me to leave my info and they'll get back to me the next business day? HUH??? Isn't this one of the reasons I joined JC, for the 24 hour care??? This is actually the second time this has happened to me. What is going on?

One thing to double-check is which 800 number you're calling. The one for clients is the following: 1-800-536-6922 and is different from the one on the main JC website. I haven't called it much so can't speak to their responsiveness but that's the one to use.

Here's a link for other tools to use when you have a question:
http://www.jennycraig.com/forum/index.php?...2024864&hl=
Good luck!