9 replies to this topic

[lucki4]

I have been a Jenny Direct client over 4 months now and have had just as many JCC's. I am very frustrated with the lack of consistency and having to go over everything; start to get to know someone and have them replaced.

The first I had over 2 months, was great but went on maternity leave. She never told me she was going and I got a call the next week by someone else.

The second one was not good for me. Instead of giving me positive motivation, which I need most, she lectured me continuously about not eating the anytime bars or ordering a complete month. She lasted just 2 weeks and I called for a replacement.

The replacement was very good and positive, though not as positive as my first. I think we connected well and then yesterday I get a call from the center (not her) that she has moved to the centers and I will have another new JCC. However my times don't work with hers so I don't know what will happen.

I know the program, I know what to do, I have lost consistently every single week. I follow JC as much as I can. I do MOMO's about 4 meals a week, mainly breakfast. I don't need lectures or someone telling me what healthy eating or portions are. I know all that. I mainly need the motivation and feedback and occassional answers to questions I have. (And the food of course)
Now I will be starting again with a new consultant and have to spend several weeks retelling my story and so on.

So I am frustrated. I am not sure what I can do, I don't think there is anything.

Has anyone else gone through several JCC's like me? Any advice?

Thanks

[BusySingingMom]

I have been a Jenny Direct client over 4 months now and have had just as many JCC's. I am very frustrated with the lack of consistency and having to go over everything; start to get to know someone and have them replaced.

The first I had over 2 months, was great but went on maternity leave. She never told me she was going and I got a call the next week by someone else.

The second one was not good for me. Instead of giving me positive motivation, which I need most, she lectured me continuously about not eating the anytime bars or ordering a complete month. She lasted just 2 weeks and I called for a replacement.

The replacement was very good and positive, though not as positive as my first. I think we connected well and then yesterday I get a call from the center (not her) that she has moved to the centers and I will have another new JCC. However my times don't work with hers so I don't know what will happen.

I know the program, I know what to do, I have lost consistently every single week. I follow JC as much as I can. I do MOMO's about 4 meals a week, mainly breakfast. I don't need lectures or someone telling me what healthy eating or portions are. I know all that. I mainly need the motivation and feedback and occassional answers to questions I have. (And the food of course)
Now I will be starting again with a new consultant and have to spend several weeks retelling my story and so on.

So I am frustrated. I am not sure what I can do, I don't think there is anything.

Has anyone else gone through several JCC's like me? Any advice?

Thanks

HANG IN THERE!!!!

I too went through the same issue. That is why I quit Jenny 2 years ago.... I had a great consultant and then out of the blue they told me she was gone and then there was no consistency and I felt unsupported and almost like I would have been better by myself without a consultant. When I rejoined in August I got another bad consultant and vowed this was not going to break me this time!

Funny thing is my old good consultant is still there and she is now my consultant. Why they told me she left when she didn't is my question! She is great so there are some good consultants still out there. Don't give up and don't settle for someone that you don't click with! Call customer service and tell them you are very frustrated and hopefully they will do everything to make it up to you.

Good luck!!!!!

[starshyne]

Oh my goodness. I have had the same JCC since I started in the middle of July. I have had a couple of issues with her but we worked through them. This weekend, I told her that I had 2 tacos from Taco Bell on Friday night and knew I could've made a much better choice than that but I didn't and I was ok with it. She proceeded to tell me that I am committing suicide - slowly. Why don't I just put a gun to my temple and pull the trigger. She told me that my husband must have taken out a new life insurance policy on me and that's why he took me there. I know she if frustrated because I haven't been losing as quickly as I should. I know why and I'm okay with it. I've lost 23 lbs since I started and that feels really good.
Wow - I have contacted customer service and do NOT want a JCC. I feel that once every week or two one can call me to get my weight and help me order my food. That's all I want from them. That's all I need from them. I hope I can continue on the program without having to speak to a JCC every week who has no idea who I am or how to motivate me. OR how to speak to me appropriately.
Good luck to you! I love the support and motivation I get from these forums, though. This is a great part of the program - outside of the food and success, of course.

[Blessed4Life2]

Oh my goodness. I have had the same JCC since I started in the middle of July. I have had a couple of issues with her but we worked through them. This weekend, I told her that I had 2 tacos from Taco Bell on Friday night and knew I could've made a much better choice than that but I didn't and I was ok with it. She proceeded to tell me that I am committing suicide - slowly. Why don't I just put a gun to my temple and pull the trigger. She told me that my husband must have taken out a new life insurance policy on me and that's why he took me there. I know she if frustrated because I haven't been losing as quickly as I should. I know why and I'm okay with it. I've lost 23 lbs since I started and that feels really good.
Wow - I have contacted customer service and do NOT want a JCC. I feel that once every week or two one can call me to get my weight and help me order my food. That's all I want from them. That's all I need from them. I hope I can continue on the program without having to speak to a JCC every week who has no idea who I am or how to motivate me. OR how to speak to me appropriately.
Good luck to you! I love the support and motivation I get from these forums, though. This is a great part of the program - outside of the food and success, of course.

Are you freakin' serious? OMGoodness.....I am like "WOW"......thats all I can say is WOW. I cant believe she said that to you......how freakin insensitive and bazaar. I hope to God you called corporate and reported her, she doent need to be a jcc if she cant handle her frustration better than that. Man oh man.....unbelievable!!!!!!!!! I am so pissed for you...lol

[starshyne]

Thanks for being pissed for me. It really bothered me all weekend. I wrote a couple of emails - one to the JCC and another to the general customer service addy. I got a response right away from 2 supervisors and the marketing director. I'm not really sure what they'll be doing about it but I felt better after talking with them. They were embarrassed and felt horrible, also. I won't be talking to my new JCC much but I'll weigh in with her, tell her of any activity I have to report, and she'll answer questions I have. If no questions, our consult will be very short, and I"m really ok with that.
The forums here are much better for me.

[Dianalynn50]

I have been a Jenny Direct client over 4 months now and have had just as many JCC's. I am very frustrated with the lack of consistency and having to go over everything; start to get to know someone and have them replaced.

The first I had over 2 months, was great but went on maternity leave. She never told me she was going and I got a call the next week by someone else.

The second one was not good for me. Instead of giving me positive motivation, which I need most, she lectured me continuously about not eating the anytime bars or ordering a complete month. She lasted just 2 weeks and I called for a replacement.

The replacement was very good and positive, though not as positive as my first. I think we connected well and then yesterday I get a call from the center (not her) that she has moved to the centers and I will have another new JCC. However my times don't work with hers so I don't know what will happen.

I know the program, I know what to do, I have lost consistently every single week. I follow JC as much as I can. I do MOMO's about 4 meals a week, mainly breakfast. I don't need lectures or someone telling me what healthy eating or portions are. I know all that. I mainly need the motivation and feedback and occassional answers to questions I have. (And the food of course)
Now I will be starting again with a new consultant and have to spend several weeks retelling my story and so on.

So I am frustrated. I am not sure what I can do, I don't think there is anything.

Has anyone else gone through several JCC's like me? Any advice?

Thanks

Wow! I can't believe she said that to you either! Who needs that?


Cori, I have just started my 4th week. The first 3 weeks I had a different counselor call me. This week no one called at all. I think they forgot about me.

[mob2011]

Lucki

I'm glad that you did email corporate, etc about the incident. I'm a look at both sides kind of person and maybe just maybe the JCC had 4-5 clients in a row that had stories of off program, whatever stories and she just hit a frustration mode and unfortunately you were the "lucky caller". Not fair to you at all. You are a client and what she said was very unprofessional. We are all humans and we do not operate at a very high levels at times, heck you see it here from time to time, you see it everywhere.

You seem to have come up with a workable solution good for you!! Bottom line you aren't going to let this tarnish your journey and it shouldn't.

Hope you have a fantastic day today and everyone you meet be kind.

Dawn

[Blessed4Life2]

Although I go into the centre to p/u my food I am basically a JD client in all reality. My jcc and I converse over the phone, I am considered a "phone" consult........anyway, back to my point, my jcc is awesome. She sent flowers to the funeral home when my dad passed away 4 months ago, she sent me a card when I was ill, and for my bday she gave me a card and a smores bar..........which btw, did everyone get their coupon and free pc of cake for their bday?

[Khem]

I'd actually like it if my JCC said something like that to me. Sometimes I need the reality check of how much the extra weight is like a death sentence.

[Songbird56]

Oh my goodness. I have had the same JCC since I started in the middle of July. I have had a couple of issues with her but we worked through them. This weekend, I told her that I had 2 tacos from Taco Bell on Friday night and knew I could've made a much better choice than that but I didn't and I was ok with it. She proceeded to tell me that I am committing suicide - slowly. Why don't I just put a gun to my temple and pull the trigger. She told me that my husband must have taken out a new life insurance policy on me and that's why he took me there. I know she if frustrated because I haven't been losing as quickly as I should. I know why and I'm okay with it. I've lost 23 lbs since I started and that feels really good.
Wow - I have contacted customer service and do NOT want a JCC. I feel that once every week or two one can call me to get my weight and help me order my food. That's all I want from them. That's all I need from them. I hope I can continue on the program without having to speak to a JCC every week who has no idea who I am or how to motivate me. OR how to speak to me appropriately.
Good luck to you! I love the support and motivation I get from these forums, though. This is a great part of the program - outside of the food and success, of course.